Spa Supervisor for Seminole Hard Rock Hotel & Casino Hollywood
Hollywood, Florida 33314
United States
Supervise Spa team members, products and environment to ensure a positive Spa experience resulting in repeat/increased visits and increased purchase of products and services. Duties include but are not limited to:
• Exhibit conduct in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida departmental policies and procedures.
• Maintain all licenses required for the position and ensure all associates maintain required licenses/certifications.
• Role model/promote discretion and confidentiality regarding guest information and shared conversations.
• Oversee daily work assignments, performance and guest interaction of Spa employees.
• Ensure appropriate staffing to ensure guest satisfaction, Spa safety and cleanliness.
• Investigate and resolve guest situations to best satisfy the guest and maintain good business practices.
• Prepare and process daily reports; point out trends or other points of significance to department management.
• Select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
• Order supplies, inventory, and set up retail displays that attract guest attention and result in increased sales.
• Develop new ideas to promote additional revenue generation.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations
• Ensure prompt and discrete notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
• Perform general administrative duties.
Supervisory Responsibilities:
• Spa Receptionist/Cashier
• Licensed Massage Technicians
• Hair Stylists
Requirements
High School Diploma or equivalent is required, along with one (1) or more years of customer service/guest relations experience or an equivalent combination of education and experience. A four-year degree in Hospitality Management is preferred. Familiar with a variety of the field’s concepts, practices and procedures. Relies on experience and judgment to plan and accomplish goals. Must possess excellent organizational, communications and multi-tasking skills. Must possess excellent time management skills, along with the ability to forecast the time management needs of others. Ability to read and understand all Seminole Tribe of Florida policies and procedures. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities. Must be able to complete standard Seminole Tribe of Florida forms and reports. Must be able to effectively coach and counsel employees. Must be able to effectively communicate with guests regarding complaints, programs, etc. Must be able to read, understand and explain to employees technical manuals and other related materials required for proper completion of goals. Must possess basic mathematical skills to include ability to add, subtract, multiply and divide specific to position responsibilities. Proficient knowledge and usage of software programs such as Microsoft Excel, Outlook and Word is required. Must be able to lift 50 pounds. Requires frequent standing, walking, and some sitting. Must be able to reach with hands and arms. Specific vision abilities required for this position include good close, distance, color and peripheral vision and depth perception.
Additional Information
All applicants must be able to demonstrate their US work authorization during the employment verification process.
Type of Position Full Time
Category Hotel Operations
